Shipping and Delivery Policy

At Hug&Box, we strive to provide prompt and reliable shipping for all our customers. Below is our Shipping and Delivery Policy that outlines the terms and conditions regarding the delivery of your orders.

Order Processing Time:
Orders are processed within 1–2 business days from the date of purchase, provided the items are in stock and payment is successfully processed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Costs:
We currently offer free shipping on all orders. Your gifts are delivered with care through trusted delivery partners. If shipping charges are added in the future, they will be clearly shown at checkout before payment.

Domestic Shipping:
We currently dispatch all orders from Delhi using trusted courier partners to ensure safe and timely delivery across India. Shipping times typically range between 2–5 business days for metro cities and 4–8 business days for other locations.

Order Tracking:
Once your order has been shipped, you will receive an email notification with a tracking number and a link to track the progress of your shipment. You can use this information to check the delivery status of your order.

Delivery Issues:
If your order is delayed or you experience any issues with delivery, please contact us at hugandbox@gmail.com. We will work with the courier service to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Address:
It is the responsibility of the customer to provide the correct shipping address. If you realise that you’ve made an error with the address after placing your order, please contact us immediately at hugandbox@gmail.com. We will make every effort to update the shipping information before the order is processed or shipped.

Missing or Damaged Items:
If your order arrives with any missing or damaged items, please contact us on the same day you receive the package. To help us resolve the issue quickly, we may ask for clear photos of the product and packaging.

Undeliverable Packages:
In the case that a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to resolve the issue. Additional shipping charges may apply for reshipping the package to a corrected address.

Contact Us:
If you have any questions or concerns about shipping or delivery, please feel free to reach out to us at hugandbox@gmail.com.

This Shipping and Delivery Policy is designed to keep you informed about our processes and ensure a smooth delivery experience. We are committed to delivering your orders on time and with the highest level of service.

Note: Currently, we do not offer international delivery.