Privacy Policy

1. Introduction:

Hug&Box is owned and operated by Supply Tunnel, a sole proprietor company that acts as the data controller for your data. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our website.

By accessing or using Hug&Box, you agree to the terms of this Privacy Policy.

2. Information We Collect:

Automatically Collected Data:

When you visit Hug&Box, we automatically collect certain information about your device, including:

Your IP address
Browser type and version
Time zone and language settings
Pages you visit and referral sources
Cookies installed on your device

Personal Data You Provide

When you register, place an order, or fill out a form, we may collect the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment gateways)

3. Purpose of Data Processing:

We collect and process your data to:

Fulfil your orders and provide customer support.
Improve your browsing experience and website functionality.
Send newsletters and promotional offers (if you opt in).
Prevent fraudulent activities and enhance security.
Comply with legal obligations.

4. Third-Party Data Sharing:

We may share your data with trusted third parties only when necessary for service delivery, including:

Payment processors (e.g., Razorpay) to handle transactions.
Shipping and logistics partners to fulfil orders.
Analytics tools to monitor website performance and enhance user experience.
We do not sell, rent, or trade your data with third parties for marketing purposes.

5. Data Retention:

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

6. Cookie Usage:

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

You can manage cookie preferences through your browser settings.
Disabling cookies may affect certain website functionalities.

7. Data Security:

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, use, or disclosure.
However, no data transmission over the Internet is entirely secure, and we cannot guarantee absolute protection.

8. Your Rights:

If you are a European resident, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate data.
Request data deletion under certain circumstances.
Object to processing of your personal information.
To exercise these rights, contact us at Contact@hugandbox.com.

9. Legal Disclosure:

We may disclose your data:

To comply with legal obligations (e.g., subpoenas or government requests).
To protect our legal rights and prevent fraud.
To ensure the safety of our users and third parties.

10. Links to Third-Party Websites:

Our website may contain links to external websites that we do not operate.
We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.