Return and Refund Policy
At Hug&Box, we aim to provide a smooth shopping experience. We offer refunds only for damaged, defective, or incorrect products. Below are the conditions:
Returns:
We accept returns only if the product is damaged, defective, or incorrect. Returns must be initiated within 7 days of delivery and the product must be in unused, original condition with all packaging intact.
To initiate a return, email us at hugandbox@gmail.com with your order number, reason for return, and any supporting images. Personalized products are non-returnable.
Refunds:
Refunds are issued for damaged or incorrect items. Once your return is approved, the refund will be processed to your original payment method within 7-10 business days. Shipping charges are non-refundable unless the return is due to our error.
Non-Refundable Products:
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Personalized or custom-made items
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Gift cards
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Used or altered products
For any questions, please contact us at hugandbox@gmail.com
